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Report Damage

Report damage by filling out the fields below. Please submit photographs and a clear description of the damage. All damage / defect claims must be filed with photos within 24 hours of the receipt of your order.
Please, provide as much information, as possible.
Describe:
  • Condition of outside packaging (e.g. holes, rips, tears, indentations, etc.) on time of delivery.
  • Where the shipment was unloaded (curbside, garage, inside the house, etc.)
  • When and where did you detect damage (e.g. on the street, inside the house, during assembling process)?
  • Did you note any issues with the outside packaging on the Delivery Receipt?
  • What kind of damage / defect (broken part, damaged glass, finishing issue, etc.)?