All policies are standard for all of the items on our website.
SHIPPING POLICY
Your order will be shipped via the most appropriate method based on the weight and size of your furniture. If possible, according to UPS/FEDEX weight/size limits, your order will ship via UPS/FEDEX. Packages that exceed UPS/FEDEX weight and size limits will be shipped via Motor Freight Company.
Common carrier deliveries are only performed Monday through Friday. The shipping company who is obligated to fulfill delivery of your order will contact you by phone prior to delivery to establish an approximate time for you to receive your delivery. Delivery address must be accessible to semi-trailer truck for non-UPS size shipments. Hawaii, Alaska, Puerto Rico and international customers are welcome to contact us for a freight quotation.
SHIPPING TO CANADA
- All Canadian order fall under our standard Shipping, Return and Cancellation Policies.
- Additional shipping cost will be calculated in your shopping cart during the checkout process
- Starting June 1, 2012, Home Furniture Mart will be a registered non-resident importer in Canada. After 06.01.2012 all Canadian Customers will be able to pay all Taxes, duties, brokerage fees, etc. at the time of purchase.
- Before June 1, 2012 all Canadian Customers will handle and responsible for all the paperwork related to Taxes, duty, brokerage fees, GST, HST, etc.
DELIVERY TIME. We have one of the shortest delivery times in the industry. Most items are in stock (in our warehouse) and will be shipped within 4 - 7 business days of purchase. Delivery takes another 3 - 15 business days. If the shipping time takes longer than this, you will be contacted by our customer service department with other options. We will send you a tracking number after the items have been shipped.
PLEASE NOTE that, like any retailer or distributor shipping nationwide, Home Furniture Mart ships via national and regional parcel, freight and moving companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises.
Home Furniture Mart will not accept claims, returns or cancellations due to delays in delivery by Transportation Companies.
SHIPPING OPTIONS for USA and CANADA
Home Furniture Mart requires a signature at time of delivery. If you make arrangements for someone else to accept your delivery, you still hold the same responsibilities as if you signed for the shipment. If you make arrangements for the carrier to leave the merchandise without a signature, you wave all rights and release Home Furniture Mart from all responsibility regarding the shipment. Any exception to this voids Home Furniture Mart's responsibility for the condition of the merchandise or other delivery issues.
1. STANDARD DELIVERY (CURBSIDE).
Your order will be delivered to your door/driveway or curbside by truck driver. The driver will move the items to ground level only. At that point you will need to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this. In some cases, the driver may, at his/her own option perform special services at your request. Generally, however, you can expect the furniture to arrive at your door/driveway or curbside. Please be sure to have 2 or more people there to help you with the delivery.
Delivery time: 2 - 10 business days depends on your location. We can arrange an Inside Delivery .
2. INSIDE DELIVERY.
Delivery team will deliver your boxed merchandise, and place it in the first dry accessible area of your residence, typically garage or front door. The delivery driver utilizes a palet jack to move the furniture into the designated area, so both a clear route and no stairs are a must to consider this option. This service is inside your residence, but does not include set up. We will get the product inside your home but it is your responsibility to unpack, assemble and place it.
Definition of service level:
- Delivery date scheduled with customer (Mon – Fri) Saturday Delivery is available, depending on the area for additional cost.
- Four hour delivery window given the day before delivery.
- Deliver in carton, no trash removal.
- Customer not required to help with delivery.
- Home Furniture Mart holds no responsibility for damage to the home, including floor, ceiling, walls, doors, windows, etc. by the home delivery company. It is your responsibility to file a claim with the company, provided White Glove Delivery service.
- Delivery time: 6 - 15 business days, depending on your location.
- If additional service is needed please see below at our White Glove Delivery method option.
4. WHITE GLOVE DELIVERY (Full Set Up).
On most large items, Premium Delivery can be purchased for inside your home delivery with full set up and removal of all packaging. With this Premium Delivery shipping option the delivery company will carry the items inside your home, completely set up and assemble all of the furniture in the room of your choice and take all packing materials and cartons with them.
Definition of service level:
- Delivery date scheduled with customer (Mon – Fri) Saturday Delivery is available, depending on the area for additional cost.
- Four hour delivery window given the day before delivery.
- Place in home room specific.
- Set up each product as required.
- All debris taken away from premises.
- Up/down two flight of stairs.
- Customer not required to help.
- White Glove service must be ordered prior to the shipment of your furniture. This service does not include moving your existing furniture, wall décor, or rugs. Please make sure that the space in which you wish your new furniture to reside is cleared and ready for your new addition(s). White Glove service does not include: plumbing or installation of vanities, or provide wiring or installation of electrical components.
- Home Furniture Mart holds no responsibility for damage to the home, including floor, ceiling, walls, doors, windows, etc. by the home delivery company. It is your responsibility to file a claim with the company, provided White Glove Delivery service.
- Delivery time: 6 - 15 business days, depending on your location.
DAMAGES POLICY - INSPECTING YOUR DELIVERY
Home Furniture Mart takes all measures to prevent any damages. Our excellent packaging and shipping experience reduces the chances of damage. However, when your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered.
Please also inspect condition of the packaging. If the carton(s) is severely damaged, open the box(s) and inspect the package contents for any shipping damage. The consignee has the legal obligation to open everything that was delivered to make sure there are no damages. The driver must wait for you to open all the freight, please do not sign anything until you have made a full inspection and you are completely satisfied with the condition of your furniture.
A bill of lading will be signed by the customer to acknowledge receipt of these items in good condition. It is the customer's responsibility to thoroughly check over and visually inspect the merchandise before signing this paperwork. Any damage must be noted on the bill of lading (e.g. "DAMAGED"). All claims must be filed (Emailed) with pictures and description of the damage to our customer service department. REPORT DAMAGE
Home Furniture Mart must be contacted within 48 hours of the delivery time to receive replacement items.
Home Furniture Mart will not be responsible and will not accept any non-noted on Bill of Lading claims. Note on the Delivery Receipt enables us to file claim with the Delivery Company, get compensation for the damaged product and replace damaged product to our customers without additional charge. If the Delivery Receipt is clean (signed without damage note) customer will have to file claim directly with the Delivery Company.
If the carton(s) is severely damaged, please refuse it from the freight company. Remember, you can refuse only damaged boxes, NOT WHOLE SHIPMENT. We will arrange for a replacement of damaged product to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will result in additional charges for the non-returned item.
Home Furniture Mart reserves the right to repair or replace any damaged piece of furniture. It will be at the discretion of Home Furniture Mart to have a professional furniture technician inspect the pieces to determine if the items will be repaired or replaced.
REPORT DAMAGE
CANCELLATION POLICY
- Order can be cancelled anytime before it ships, for a full refund.
- If you need to make any changes to your order, please contact us A.S.A.P. at 1-800-610-6605.
- Once an order has been shipped, it cannot be cancelled.
- If you refuse an order, it will then fall under our standard return policy (see below), where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund.
- Remember, ACTUAL freight may be much higher than the freight we charge you on the website.
RETURN POLICY
This Policy is standard for all of the items in our store. We are confident that you will be pleased with your purchase. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation: style, dimensions, color, quality, etc. In some cases, we can provide Color Samples. On the same time, we do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
Home Furniture Mart will not accept any claims regarding wrong color, style or quality.
If you are not satisfied with the color, dimensions, quality or it does not fit as well as you hoped in your space, match your décor, you won’t be stuck with an item you cannot use or that you do not want. You can return it within 30 days of receipt. All returns must be authorized by us prior to shipping. Please email us prior to shipping and we will provide return shipping instructions.
- Returned items must be shipped to us within 30 days of receipt.
- Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
- The cost of the ACTUAL freight charges (both ways) is not refundable and will be deducted from the amount of your refund. Remember, ACTUAL freight may be much higher than the freight we charge you on the website.
- 15% restocking fee applies on all returned items.
Refunds will be processed once products are returned to the distribution center.
Please keep in mind that once an order has shipped, it cannot be cancelled.
If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund.
WARRANTY INFORMATION
All Home Furniture Mart products come with a standard 1 year warranty against manufacturers defect. All of our products are personally chosen by experienced buyers, we strive to only use vendors that offer our customers the best products and service available.
However, we strongly recommend adding our Montage Furniture Warranty because it protects your investment for an additional 5 years against accidents, damages, and much more. This product extends the warranty 5 years beyond the standard warranty.
Warranties are not valid if merchandise has been moved from original delivery address.
Home Furniture Mart, Inc.
Management
