This Policy is standard for all of the items in our store.
Home Furniture Mart takes all measures to prevent any damages. Our excellent packaging and shipping experience reduces the chances of damage. However, when your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered.
Please inspect condition of the packaging. Whether or not you can see damage to the contents, ALL damage to packaging should be notated. If the carton(s) is damaged, open the box(s) and inspect the package contents for any shipping damage. The consignee has the legal obligation to open everything that was delivered to make sure there are no damages. The driver must wait for you to open all the freight, please do not sign anything until you have made a full inspection and you are completely satisfied with the condition of your furniture.
It is the customer's responsibility to thoroughly check over and visually inspect the merchandise before signing delivery paperwork. Your signature on the Delivery Receipt is your acknowledgment that your merchandise is satisfactory and delivered in good condition. Any damage must be noted on the bill of lading (e.g. "DAMAGED"). All boxes must be retained and all claims must be filed (Emailed) with pictures and description of the damage to our customer service department within 24 hours of the delivery time. REPORT DAMAGE
Home Furniture Mart will not be responsible and will not accept any non-noted on Bill of Lading claims. Note on the Delivery Receipt enables us to file claim with the Delivery Company, get compensation for the damaged product and replace damaged product to our customers without additional charge. If the Delivery Receipt is clean (signed without damage note) customer will have to file claim directly with the Delivery Company.
If the carton(s) is severely damaged, please refuse it from the freight company. Remember, you can refuse only damaged boxes, NOT WHOLE SHIPMENT. We will arrange for a replacement of damaged product to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will result in additional charges for the non-returned item.
Home Furniture Mart reserves the right to repair or replace any damaged piece of furniture. It will be at the discretion of Home Furniture Mart to have a professional furniture technician inspect the pieces to determine if the items will be repaired or replaced.